You can now register GST complaints on National Consumer Helpline
**You can now register GST complaints on National Consumer Helpline**
*By Dwaipayan Roy | Sep 20, 2025 06:47 pm*
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**What’s the story**
In a major development, the Department of Consumer Affairs has launched a new facility for lodging Goods and Services Tax (GST) complaints on the National Consumer Helpline (NCH). This move comes just ahead of the implementation of the Next-Gen GST Reforms 2025, scheduled for September 22.
The initiative aligns with Prime Minister Narendra Modi’s vision to empower consumers within the GST ecosystem.
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**Registration process**
Consumers can now register GST-related complaints through a dedicated category on the Integrated Grievance Redressal Mechanism (INGRAM) portal. To ensure inclusivity, complaints can be filed in 17 regional languages.
The new complaint categories cover several sectors such as automobiles, banking, FMCG, consumer durables, and e-commerce. Upon registration, each complaint receives a unique docket number, allowing consumers to track the status of their grievance efficiently.
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**Pre-launch preparations**
Ahead of the launch, Central Board of Indirect Taxes and Customs (CBIC) officials conducted training sessions for NCH counselors, equipping them to handle GST-related queries effectively. This training was completed on September 11.
Further, on September 17, the Department of Consumer Affairs engaged with e-commerce platforms, industry associations, and consumer durables companies. These stakeholders were urged to pass on GST rate reductions directly to customers, enhancing transparency and consumer benefit.
This initiative is expected to boost GST compliance and promote participatory governance by empowering consumers as active participants in ensuring fair market practices.
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**Helpline evolution**
The National Consumer Helpline has witnessed exponential growth over the years. In 2025, NCH handles more than 1.7 lakh complaints per month— a significant rise from just 37,000 complaints in 2017.
Call volumes have also surged dramatically, from 12,553 calls in December 2015 to an impressive 1.55 lakh calls by December 2024. The helpline now collaborates with over 1,142 convergence partners, including private companies and regulators.
Notably, approximately 65% of complaints are registered digitally on this platform, making grievance redressal more accessible and efficient for consumers across the country.
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With this new GST complaint registration facility, consumers have a stronger voice in the taxation system, reflecting a significant step towards greater transparency and accountability.
https://www.newsbytesapp.com/news/business/gst-complaints-can-now-be-registered-on-national-consumer-helpline/story
